No return of product shall be accepted by Seller without a Return to Vendor authorization number (RTV#), which shall be issued at Seller’s sole discretion. Product returned without authorization may be subject to delay in handling or returned to Buyer, at Buyer’s expense. Seller shall not be responsible for material returned unless returned with a valid return authorization number. All items returned shall be packaged with at least the equivalent of the original packing method and material. Seller reserves the right to issue credit for defective materials where availability makes replacement impractical. All product found not defective shall be returned to the Buyer, transportation charges collect. Seller cannot accept billing for packing, inspection or labor charges in connection with any return. All claims for shortages, damage or errors must be made within (15) days of receipt of shipment. No claims will be honored thereafter. There will be a 25% restock charge on all returns for credit.
Product that has failed during the warranty period will be evaluated to determine the cause of failure. Returned products that fail published Avire Inc. specifications (allowing for normal wear) as a result of a manufacturing error or defect will be repaired or replaced under the terms of Avire Inc. warranty. Failures that result from causes not covered by warranty may be subject to a minimum evaluation or repair charge. Products that have exceeded the two-year warranty period will be subject to a minimum evaluation or repair charge.